Responsible Gaming

Responsible gaming at Oshi on the official site oshi-aussie.com is based on the idea that online gambling must remain a form of entertainment, not a way to solve financial or personal problems. The goal of this page is to give you clear, practical information so you can make conscious decisions about when, how and how much you play. Oshi, operated offshore by Dama N.V. under a Curaçao e-gaming licence, recognises that Australian players face heightened risks when using unlicensed offshore services and therefore provides tools, information and support to help you stay in control. If your play stops being fun or you are worried about your behaviour, our support team will assist you with limits, breaks, self-exclusion and information about professional help.

Risk Awareness

Gambling can be enjoyable, but it carries a real risk of financial and psychological harm, especially when control is lost. Being aware of early warning signs helps you act before problems escalate.

Common signs of problematic gambling

• Increased frequency and stakes: You bet more often and for higher amounts than you planned, or you raise your stakes to "win back" losses.
• Preoccupation with gambling: You frequently think about the casino, review past games or plan future sessions while at work, with family or doing other tasks.
• Chasing losses: You continue playing after heavy losses, believing that "one more win" will fix your situation.
• Spending beyond your budget: You use money needed for rent, bills, food, loans or savings to fund gambling.
• Hiding behaviour: You conceal your play, deposits or losses from family, friends or colleagues, or you feel guilty and ashamed after gambling.
• Emotional dependence: You rely on gambling to relieve stress, anxiety, loneliness or depression, or you feel irritable when you cannot play.
• Impact on daily life: You miss work, study, social events or family responsibilities because of gambling, or your relationships are affected by arguments about money or time spent gambling.
• Borrowing or new debts: You borrow money, sell possessions, use payday loans or credit cards to keep gambling.

Self-assessment test

Read the statements below and answer honestly with "Yes" or "No". The more times you answer "Yes", the higher the risk that gambling is harming you.

• I often gamble with money that I cannot really afford to lose.
• I have tried to win back money I have lost by gambling more.
• I think about gambling a lot when I am not playing.
• I have lied to family, friends or colleagues about how much I gamble or lose.
• I feel anxious, irritable or restless when I try to cut down or stop gambling.
• I have missed work, school or important family events because of gambling.
• I have borrowed money, used credit cards or taken out loans to continue gambling.
• Gambling has caused conflicts or tension in my relationships.

If you answered "Yes" to two or more questions, you should strongly consider using our limits, taking a break, or contacting a professional support service or helpline listed below. If you answered "Yes" to several questions, we recommend you stop gambling immediately and seek help from a qualified counsellor or gambling support organisation in Australia or internationally.

Limits & Tools

Oshi at oshi-aussie.com provides a range of responsible gaming tools designed to help you manage your gambling behaviour. These tools are available in your personal account and can be adjusted in line with your financial situation and personal needs.

Deposit limits (daily, weekly, monthly)

1. Access your account: Log in to your player profile on oshi-aussie.com using your usual credentials.
2. Open the Responsible Gaming / Limits section:
   • Go to "My Account" or your profile icon in the top menu.
   • Select "Responsible Gaming", "Limits" or a similarly named option (the exact label may vary slightly in time as the interface is updated).
3. Choose limit type:
   • Select "Deposit Limits".
   • Pick the period you want to control: Daily, Weekly or Monthly.
4. Enter your maximum amounts:
   • Set realistic limits that reflect money you can afford to lose without affecting rent, bills, food or other essentials.
   • Example: Daily limit = AUD 50, Weekly limit = AUD 150, Monthly limit = AUD 400 (these are only examples; choose amounts appropriate to your income and obligations).
5. Confirm and save:
   • Click "Save", "Apply" or "Confirm".
   • In many cases, lowering limits takes effect immediately, while increasing limits may only take effect after a cooling-off period (for example 24 hours or more) to protect you from impulsive decisions.

Important: Deposit limits only control how much you can add to your account balance during a given period; they do not guarantee that you will not lose your entire balance. Always decide in advance how much time and money you are prepared to spend.

Time limits and session control

Spending too much time playing can be as harmful as spending too much money. To help manage this, Oshi offers time-based tools:

• Session timers / reminders:
  • Within the "Responsible Gaming" or "Account Settings" area, enable "Reality Check", "Session Reminder" or similar functionality.
  • Choose an interval (for example every 15, 30 or 60 minutes).
  • A message will appear after each interval, summarising your play and giving you the option to continue or log out.
• Daily time limits (where available):
  • Set the maximum number of hours per day you want to be able to stay logged in and play.
  • Once the time is reached, you will be logged out or blocked from further play until the next day.

Short breaks ("Time-Out")

If you feel tired, frustrated or emotionally unstable, you should take a short break before your gambling becomes problematic. The Time-Out feature lets you block access for a short, fixed period.

1. Navigate to Time-Out:
   • Log in and open "My Account".
   • Select "Responsible Gaming" and then "Time-Out", "Cool-off" or similar.
2. Choose the break duration:
   • Select a period, such as 24 hours, 48 hours or 72 hours.
3. Confirm your request:
   • Read the description of the consequences (you will not be able to deposit or play during the chosen period).
   • Click "Confirm" or "Activate". In most cases, this cannot be cancelled once activated.

During a Time-Out, you are encouraged to review your gambling behaviour, consider whether longer self-exclusion may be needed and, if necessary, contact gambling counselling services for support.

Self-Exclusion

If limits and short breaks are not sufficient to protect you, or if you already experience harm from gambling, you should consider temporary or permanent self-exclusion from Oshi at oshi-aussie.com. Self-exclusion is a formal agreement that we will block your access for a defined period.

How to activate self-exclusion

1. Locate the Self-Exclusion section:
   • Log in to your account.
   • Go to "My Account" > "Responsible Gaming".
   • Select "Self-Exclusion", "Exclude Me" or a similarly named option.
2. Choose the exclusion period:
   • Available options typically include:
     • 6 months
     • 1 year
     • 2 - 5 years (where offered)
     • Lifetime (permanent)
   • Select the period that best reflects the seriousness of your situation. For severe problems or repeated relapses, lifetime exclusion is strongly recommended.
3. Confirmation and identity checks:
   • Read the information displayed about the consequences of self-exclusion.
   • Confirm your decision by clicking "Confirm", "Self-Exclude" or similar. In some cases, you may be asked to reconfirm via email to prevent impulsive choices.
4. Contact support if needed:
   • If you cannot access the self-exclusion tools, contact our support team by email at [email protected] and clearly state that you wish to self-exclude.
   • Our team may request basic identifying information (such as your full name, date of birth and registered email) to ensure that the correct account is excluded.

Consequences of self-exclusion

• Account access: You will not be able to log in, place bets, deposit funds or create a new account using the same personal data during the exclusion period.
• Marketing communications: We will take reasonable steps to stop sending you promotional emails or marketing messages related to gambling.
• Existing balance:
  • In general, any real-money balance at the time of confirmed self-exclusion may be withdrawn, subject to standard verification and anti-fraud checks and to any applicable terms and conditions.
  • If there are disputes about the balance or breaches of terms (for example, bonus abuse), processing may be delayed while the matter is reviewed.
• Ongoing wagers and bonuses:
  • Open bets and active bonuses may be handled according to the general Terms and Conditions. This may include cancellation of bonuses and forfeiture of associated winnings where required by those terms.
• Irreversibility during the exclusion period:
  • Once self-exclusion has been applied, it cannot normally be reduced or cancelled until the selected period has fully expired.
  • For lifetime self-exclusion, reopening the account is not expected and would, if ever requested, be subject to a strict case-by-case review and cooling-off period.

Important notice for Australian players: Oshi is operated by Dama N.V., a company registered in Curaçao and licensed by Antillephone N.V. (licence no. 8048/JAZ2020-013). Oshi does not hold an Australian gambling licence and has appeared on Australian Communications and Media Authority (ACMA) blocklists in the past. Self-exclusion from Oshi applies only to your account on oshi-aussie.com and does not block you from other offshore gambling websites. For broader protection, consider using national self-exclusion schemes (where available in your country of residence) and third-party blocking tools described below.

Support Resources

Problem gambling is a health and wellbeing issue, not a sign of weakness. Confidential, professional help is available. Below you will find local Australian contacts, international organisations, self-exclusion schemes and digital tools that can support you and your family. Oshi will treat all disclosures about gambling harm sensitively and will encourage you to use independent services in addition to our internal tools.

Local support for Australia

• National Gambling Helpline (Australia)
  • Phone: 1800 858 858 (free call within Australia)
  • Website: www.gamblinghelponline.org.au
  • Online support: Live chat and email counselling available via the website.
  • Hours: Phone and online chat 24 hours a day, 7 days a week.
  • Languages: English, with access to interpreter services for many community languages.
• State and Territory Gambling Help Services (examples)
  • NSW Gambling Help: www.gamblinghelp.nsw.gov.au
  • Victoria - Gambler's Help: www.gamblershelp.com.au
  • Queensland - Gambling Help QLD: www.gamblinghelpqld.org.au
  • Each state and territory generally provides free counselling, telephone helplines, face-to-face services and online information. Visit your local service's website for current contact details and hours.

These Australian services are independent from Oshi and can provide unbiased advice about your options, including financial counselling and mental health support.

International support organisations

These international services can be useful if you are travelling, living outside Australia or prefer anonymous online support.

National self-exclusion schemes (selected examples)

• United Kingdom - GAMSTOP
  • Website: www.gamstop.co.uk
  • Allows UK residents to self-exclude from all participating licensed UK online gambling operators for periods of 6 months, 1 year or 5 years.
• Spain - RGIAJ / General Registry of Access to Gambling Interdictions
  • Website: Information via the Dirección General de Ordenación del Juego (DGOJ): www.ordenacionjuego.es.
  • Spanish residents can register to prevent access to licensed gambling operators that are connected to the national registry.
• Other countries: Many jurisdictions provide their own self-exclusion or registration schemes. If you live outside Australia, check the website of your national gambling regulator or health ministry for details.

Note for Australian users: Australia does not currently provide a single national self-exclusion scheme covering all offshore websites. Self-exclusion at Oshi applies only to your account on oshi-aussie.com. To enhance protection, combine our internal tools with local support services and device-level blocking software.

Blocking and filtering applications

Technical blocking tools can help you restrict access to gambling websites and apps on your devices.

• Gamban
  • Website: www.gamban.com
  • Software that blocks access to a wide range of gambling websites and apps across devices (desktop and mobile), usually via a paid subscription.
• BetBlocker
  • Website: www.betblocker.org
  • Free blocking app that limits access to thousands of gambling sites and allows you to set protection periods.
• Other tools:
  • Parental control and content-filtering software can also be configured to block gambling-related websites.
  • Your internet service provider may offer optional filters for adult or gambling content; check their website or customer portal.

Support for families and affected others

Family members and close friends often experience financial stress, emotional distress and relationship conflict when someone has a gambling problem. Many services offer dedicated support to affected others, including counselling, group programs and legal or financial advice. In Australia, the services listed above (such as Gambling Help Online and state-based programs) all provide free, confidential support for family members. Internationally, organisations such as Gam-Anon (linked to Gamblers Anonymous) offer meetings and resources for partners, relatives and friends.

Confidentiality: All professional helplines and counselling services mentioned here are independent from Oshi. They follow professional confidentiality standards, subject to any mandatory reporting obligations in their jurisdiction (for example, immediate risk of serious harm). Oshi will not request details of your therapy or counselling sessions and will only process information you voluntarily provide, in line with our privacy and data protection obligations under Curaçao law and applicable international standards.

Help for Family

If you are worried about the gambling of a family member or friend who uses Oshi on oshi-aussie.com, your wellbeing is important too. You are encouraged to seek support for yourself even if the person who gambles is not yet ready to change.

How to talk to someone about their gambling

• Prepare yourself: Learn basic facts about gambling harm and available services (such as the National Gambling Helpline 1800 858 858 in Australia) so you can offer practical options.
• Choose the right moment: Speak when both of you are calm and sober, and when gambling is not actively taking place.
• Use non-judgmental language: Focus on how their behaviour affects you and the family, using "I" statements ("I feel worried when...") instead of accusations ("You always...").
• Be specific: Describe concrete situations (missed bills, sleepless nights, arguments) so the person can understand the impact.
• Offer support, not control: Encourage the person to consider limits, self-exclusion and professional help. Avoid taking over their finances unless you have both agreed on a clear, safe plan.
• Set boundaries: Decide in advance what you are and are not prepared to do (for example, you may decide not to lend money to cover gambling debts).

Family support groups and online communities

• Gambling Help Online (Australia):
  • Website: www.gamblinghelponline.org.au
  • Offers information, forums and live chat that can be used by family members as well as gamblers.
• Gam-Anon:
  • Website: www.gam-anon.org
  • International fellowship for relatives and friends of people with gambling problems, offering in-person and online meetings.
• Local forums and support groups:
  • Many state-based gambling help services in Australia provide group programs, workshops or online forums specifically designed for affected others. Check your local service's website.

Recommended next steps for families

• Seek professional advice:
  • Contact a gambling counsellor or psychologist with experience in addiction. Your GP (general practitioner) can also provide referrals to local mental health services.
  • Consider joint sessions if the person who gambles is willing, but remember you can get help for yourself even if they are not.
• Address financial issues early:
  • Speak with a financial counsellor if debts are building up. In Australia, free financial counselling is available through various community organisations.
• Ensure your safety:
  • If there is any risk of violence or abuse, prioritise your physical safety and contact emergency services or domestic violence hotlines as appropriate.
• Protect your own wellbeing:
  • Engage in activities that support your health - exercise, social contact, rest - and use independent counselling to process your feelings.

Operator's Commitment

Oshi, operated by Dama N.V. (registered in Curaçao under number 152125 and licensed by Antillephone N.V. under licence no. 8048/JAZ2020-013, currently valid to at least 2026), recognises the importance of player protection and responsible gambling. Although Oshi offers services to Australian players from an offshore jurisdiction and is not licensed in Australia, Oshi is committed to applying industry-standard responsible gaming measures to reduce the risk of harm.

Internal risk checks and behaviour monitoring

• Behavioural analysis:
  • We may monitor play patterns, including frequency of deposits, stake sizes, session duration and evidence of chasing losses, using automated systems and manual review.
  • Unusual behaviour or rapid changes (for example, a sudden and significant increase in deposits) may trigger internal alerts for further review.
• Age and identity verification:
  • We are committed to preventing underage gambling. We may request identity documents to verify that customers are at least 18 years old or older, as required by our licensing conditions.
• Responsible gaming flags:
  • If you use self-exclusion, request help or show clear signs of distress, we may mark your account with responsible gaming flags to ensure consistent handling by our team.

Warning messages and interventions

• On-site messages:
  • We may display warning messages, reminders about time spent, summaries of deposits and losses, and links to this responsible gaming page.
• Limit and self-exclusion prompts:
  • Where patterns of play suggest increased risk (for example, frequent deposits within a short period), we may prompt you to set or adjust deposit limits, activate Time-Out or consider self-exclusion.

When support may contact you

• Proactive contact on risk indicators:
  • In certain circumstances, such as when internal monitoring shows significant risk indicators (for example, very high or rapidly increasing losses, repeated failed deposit attempts, or explicit communication of distress), our responsible gaming or customer support team may contact you using the details provided in your account.
• Purpose of contact:
  • Any such contact will be aimed at:
    • Informing you about available responsible gaming tools (limits, Time-Out, self-exclusion);
    • Encouraging you to review your gambling behaviour;
    • Providing information about independent help services, including Australian and international helplines.
• Limitations of our intervention:
  • While we may take reasonable steps to identify and respond to signs of harm, we cannot see every aspect of your financial and personal situation and cannot guarantee that gambling-related problems will always be detected. Responsible gaming remains a shared responsibility between Oshi and each customer.

Regulatory note for Australian users: Oshi operates under Curaçao law and the supervision of Antillephone N.V., not under Australian state or federal gambling regulators. Consumer protections available under Australian-licensed services, including access to certain local dispute resolution mechanisms, do not automatically apply to offshore operators such as Oshi. Nonetheless, we endeavour to align our practices with recognised international standards and to cooperate reasonably with legitimate complaints raised by players.

Updates

Responsible gaming standards, legal requirements and best practices continue to evolve. Oshi therefore reviews and updates this page periodically to reflect:

• Changes in internal policies, tools or limits (for example, the introduction of new self-exclusion options or blocking technology);
• Updates in Curaçao licensing conditions or guidance from Antillephone N.V.;
• Developments in Australian regulatory or consumer protection measures regarding offshore gambling and ACMA enforcement trends; and
• Feedback from players, support organisations and industry studies (including academic research such as the "Offshore Gambling Markets and Player Protection" analyses).

How you will be notified

• Website notifications:
  • Important changes may be highlighted via banners, pop-up notifications or notices in your account area when you log in at oshi-aussie.com.
• E-mail communication:
  • Where legally required or appropriate, we may send an email to the address registered on your account summarising key changes, especially if they affect your rights, limits or self-exclusion options.
• Updated terms and policies:
  • This responsible gaming page should be read together with our Terms and Conditions, Privacy Policy and Bonus Terms, which may also be updated from time to time. If you continue using the service after changes take effect, you are deemed to have accepted the updated terms.

Date of last update to this responsible gaming page: 06 November 2026.

Contact & Feedback

If you have questions about responsible gaming measures at Oshi, need help using our tools or wish to provide feedback on how we can improve player protection for Australian users, you can contact us using the details below.

Responsible gaming contact details

• E-mail (primary contact): [email protected]
  • Please include "Responsible Gaming" in the subject line for faster routing of your request.
  • You may write to request:
    • Information about limits, Time-Out or self-exclusion;
    • Assistance in applying or extending self-exclusion;
    • Confirmation of your current responsible gaming status; or
    • Clarification of any information on this page.
• Phone: A dedicated phone number for the responsible gaming department is not specified in the current data. For urgent wellbeing concerns, we recommend contacting Australian national helplines (such as 1800 858 858) or local emergency services where necessary.

Feedback and self-control requests

You may also reach us via any contact or feedback forms that become available on oshi-aussie.com. Where a form is provided, you can typically:

• Request activation or review of responsible gaming tools;
• Provide comments or suggestions regarding our responsible gaming policy and practices; and
• Report any technical issues with limits, Time-Out or self-exclusion features.

When submitting a request, please clearly state whether you are:

• Seeking information only about responsible gaming; or
• Requesting a change to your account (for example, self-exclusion or limit adjustment).

This helps us prioritise urgent protection measures and respond appropriately. We aim to review responsible gaming-related communications as promptly as reasonably practicable, but response times may vary depending on volume and the complexity of your request. For immediate emotional support, please contact an independent helpline listed in the "Support Resources" section above.